TrainingĬall centers provide on-the-job training to new employees to learn the company’s policies, procedures, common customer needs and technological systems. A representative in a call center that specializes in financial topics will benefit from a degree in business or finance to understand the complex financial regulations they may encounter. Individuals can earn a degree in a range of subjects, including business, communications or hospitality. Some employers may prefer an associate’s or bachelor’s degree, depending on their business needs.
Obtaining a call center representative position may require some background, including: EducationĮntry-level call center representatives are required to have a high school diploma or General Education Development (GED) certificate. Some salaries range from $7.25 to $29.75 per hour. For the most up-to-date salary information from Indeed, click on the salary link.Ĭommon salary in the U.S.: $13.66 per hour Salaries for call center representatives vary based on the employee’s relevant work experience and an employer’s industry, company size and geographical location.
#Call center representative description update#
Using provided software to complete orders and update customer’s information for company recordsĬall center representatives can be full-time, part-time or flexible contract employees, depending on the company and their needs. As the first point of contact for the customer, call center representatives set the standard of care that the customer expects from the company by:ĭelivering appropriate action for each call by answering their questions, completing a sale or transferring the call to a specialized department if necessaryĮnsuring customer satisfaction is maintained following the company’s guidelinesĪttending training to stay updated on the product or service, company policy changes and improved methods for handling customer inquiriesįollowing company procedures to determine if the customer’s query can be resolved immediately or if it needs managerial assistance What does a call center representative do?Ī call center representative answers incoming customer calls and provides support or redirects the call as needed.
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